Refund policy
Our top priority is to ensure you’re happy with your JAADES product. JAADES offers returns on all full price merchandise within 30 days of your order date. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.
* Please note: We do our best to offer colour accurate photography of the artwork. Be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.).
To start a return, you can email the following address with title “RETURN”: jade@jaades.com. If your return is accepted, a label will be automatically generated for you.
Items sent back to us without first requesting a return will not be accepted. Note, that a return shipping fee and restocking fee is associated with returns and exchanges. If you item is returned for any other reason than the one specified, it will not be accepted.
We encourage all customers when purchasing to include ________ Insurance protection for their order. As this will allow for a smoother replacement or refund process. If you item is damaged, stolen, or lost please file a claim to this email address, titled “CLAIM”: jade@jaades.com. In the event your package is stolen, it is the responsibility of the customer to file a police report online with your local station, per ______ policy in order to replace your items.
Once your return is prepared, you can drop it off at any ______ location, leave it with your doorman/mailroom, or schedule a pick-up. All returns are shipped back to our studio via _____ in Ontario. Please allow up to 7 business days for your return to be inspected and processed. Delivery dates may vary depending on where you are shipping from.
INTERNATION RETURNS
JAADES does not accept international returns. All fees for international returns are the responsibility of the customer, if an exception is made for return.
You will receive information on where to return your item once contacting jade@jaades.com.
DAMAGES AND ISSUES
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you opt in to use ____ you can resolve the issue directly with them using the link above.
EXCEPTIONS / NON-RETURNABLE ITEMS
JAADES has the right to refuse returns. If you are outside our 30-day return period, you have altered the artwork
Unfortunately, we cannot accept returns on sale items or gift cards, and all Custom paintings are final, as they are made specific to the customer.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
JAADES does not offer exchanges on international orders.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at jade@jaades.com.
